At carparteu.com, we understand that sometimes a purchase might not be exactly what you needed. That’s why we offer a straightforward and customer-friendly return policy for products purchased through our site, excluding software update services. If you’ve purchased a Launch Cr629 Obd2 Scanner and need to return it, we’re here to make the process as smooth as possible within 30 days of your order receipt.
Understanding Our 30-Day Return Policy
We gladly accept returns within 30 days from when you receive your order. To ensure a smooth return process, it’s crucial to contact us first to get a Return Merchandise Authorization (RMA) number. Think of this RMA as your return ticket – it helps us quickly identify your package and process your request efficiently. Reaching out to us beforehand is essential because unidentified packages sent to our warehouse may get lost or be returned to sender. You can easily contact our customer service team through online chat or email to request your RMA and discuss your return. We are always ready to assist you and provide an RMA when needed.
Situations Covered Under Our Generous Refund Policy
We are committed to ensuring customer satisfaction, especially when dealing with product issues. Here’s how we handle returns based on different scenarios:
Returns for Product Quality Issues or Damage During Shipping
If your Launch CR629 OBD2 scanner arrives and it’s not working correctly or has been damaged in transit, we’ve got you covered. In these cases, you are entitled to a 100% refund. We might ask you to return the product so our quality control team can analyze the issue. If we require a return, please ensure you keep all the original packaging materials. Once we receive the returned item (please allow 5-7 business days for shipping), we will process your refund within 3 business days. You can expect to see the refund in your account within approximately three business days after processing.
Returns Due to Customer Error (Wrong Purchase or Inappropriate Operation)
We understand that sometimes mistakes happen, or you might realize the Launch CR629 OBD2 scanner isn’t quite the right tool for your specific needs after purchase. For returns due to incorrect purchases or operational misunderstandings, we offer an 80% refund of the purchase price. A restocking and handling fee will be applied to these returns. The return shipping timeframe is similar, taking 5-7 business days for the package to reach us. After receiving the item, we will process your 80% refund within 3 business days, and you should receive it within three business days thereafter.
Returns for Miss-Shipped, Lost, or Incomplete Items
In the rare event that your order is miss-shipped (wrong item), lost in transit, or arrives incomplete, we take full responsibility. We will cover all shipping and related costs associated with resolving the issue. You can choose to either return the incorrect item for an exchange or receive a full refund. Please contact us immediately if you encounter such a problem and provide photos of the packing list on the outer package and the product received. Once we verify the issue, we will ship the correct product or process your refund within 5 business days.
Situations Where Refund Requests Might Be Refused
While we aim to be fair and accommodating, refund requests may be denied if our quality control assessment determines that product fault is due to client carelessness or misuse. However, even in these situations, you can still return the Launch CR629 OBD2 scanner for replacement or repair. Please note that in such cases, you will be responsible for all shipping costs to and from our service center.
Important Shipping Guidelines for Returns
When returning an item for a full refund, it’s important to follow these shipping instructions after receiving your RMA number:
Use Regular Airmail or EMS for Returns: Please send your return via regular airmail or EMS (Express Mail Service).
Use the Provided Return Address: Make sure to ship to the return address provided by our customer service team when you receive your RMA.
DO NOT USE DHL, UPS, FedEx, or TNT: It is crucial not to use DHL, UPS, FedEx, or TNT for returns. We are unable to receive packages sent through these couriers, which will prevent us from processing your refund or exchange.
Our Return Address:
Company: Shenzhen Kerui United Technology Co., Ltd.
Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: [email protected]
We strive to make your experience with the Launch CR629 OBD2 scanner and carparteu.com positive. Our return policy is designed to protect your interests and ensure confidence in your purchases. If you have any questions or need to initiate a return, please don’t hesitate to contact our customer service team.
