Navigating the world of automotive diagnostics can be complex, especially when it comes to ensuring your tools work seamlessly with your devices. At carparteu.com, we understand these challenges and are here to provide expert guidance. This comprehensive FAQ addresses common questions about using AutoEnginuity OBDII and OBD2 scan tools with Windows, ensuring you have the information you need for efficient vehicle diagnostics and repair.
Windows Compatibility and ScanTool Operation
Will AutoEnginuity ScanTool Work on Windows 8.1 and Windows 10?
Yes, the latest versions of AutoEnginuity ScanTool software are fully compatible with Windows 8.1 and Windows 10. However, early users of Windows 8.1 encountered issues due to modifications in the operating system affecting USB device functionality. AutoEnginuity utilizes specific chips in its security devices, which were initially impacted by these changes.
If you experienced the “Failed to create a new session” error message when launching ScanTool on Windows 8.1, updating to software version 12.1 (released on March 18, 2014) or later resolves this. This update, engineered by AutoEnginuity, ensures seamless Enhanced Mode operation with both external security dongles and VCI connectors. It’s crucial to have a current subscription to download and install the latest software version, particularly if you utilize enhanced features. Older ScanTool versions prior to 12.1 are not compatible with Enhanced Mode under Windows 8.1 and later operating systems.
What are the Recommended Laptops and System Requirements for AutoEnginuity?
For optimal performance with AutoEnginuity diagnostic tools, we recommend laptops that reliably run Windows 7, Windows 8, or Windows 10. Based on our extensive experience and consistent high rankings in laptop reliability assessments, MSI and Toshiba laptops are excellent choices. IBM laptops also consistently perform well.
We advise against using older Dell laptops, particularly Dell Latitude C6xxx/D6xxx series and Inspiron 1500/1510/1501 series, as they are known to have USB power issues that can affect the operation of USB diagnostic devices like AutoEnginuity.
In terms of specifications, any laptop capable of running Windows 7 or newer will generally meet the requirements for AutoEnginuity software. The software is designed to be efficient and does not demand excessive processing power.
Software Updates and Licensing
Do I Need to Purchase Yearly Updates for the Basic ScanTool Software?
No, you do not need to purchase annual updates to maintain the functionality of the basic OBDII ScanTool. The OBDII electrical interface standard used by our connectors has remained consistent for many years. While new vehicle communication interfaces like CAN (Controller Area Network) have emerged, our units are designed to be field-updatable to accommodate future changes.
AutoEnginuity releases software updates quarterly to incorporate new features and address changes implemented by vehicle manufacturers. Importantly, generic OBDII updates are provided free of charge, ensuring your basic diagnostic capabilities remain current without ongoing costs.
Understanding the Update Policy for Enhanced Options
Enhanced options for AutoEnginuity provide access to manufacturer-specific diagnostic capabilities beyond generic OBDII. The initial purchase of enhanced options includes free updates for the first 12 months. After this period, continued access to updates requires a renewal.
For subsequent 12-month update periods, the following options are available:
- Single Enhancement: $50.00 USD (Item #AC-Single)
- Two to Five Enhancements or One Region (Domestic, Asian, or European): $150.00 USD (Item #AC10-1)
- Six to Ten Enhancements or ProLine Bundle: $300.00 USD (Item #AC10-2)
- ProLine Bundle with Additional Coverage or More Than 10 Enhancements: $450.00 USD (Item #AC10-3)
It’s important to note that purchasing updates is not mandatory to continue using your enhanced options. On Windows-based systems, you can retain and operate your existing enhanced version indefinitely. However, after the initial 12-month period, the activation server will only generate activation codes for the previous software version unless your account is updated. You also have the flexibility to skip update years and only renew when you choose, without penalty for the skipped periods.
For iOS and Android platforms, a current subscription is necessary for tool operation due to platform limitations imposed by Apple and Google. Older application versions cannot be installed, and automatic updates may occur when the device is connected to app store servers.
Enhanced option updates are typically released approximately four times per year. These updates deliver substantial new enhanced coverage across a wide range of vehicle manufacturers, providing service professional-level diagnostic capabilities that often surpass competing factory tools. The significant engineering effort required to deliver this continuous stream of new coverage necessitates update fees for enhanced options. Comparing our update costs to those of factory tools from other manufacturers highlights the exceptional value offered by AutoEnginuity.
Hardware upgrades for enhanced options are not included in software updates. If new electrical interfaces are required to support expanded vehicle coverage, the cost of the hardware upgrade and shipping will apply (Item #AC12).
Activation Procedures for Enhanced Options
The activation process for enhanced options varies slightly depending on the AutoEnginuity connector type: ScanTool OBDII, ProLine, and ProLine VCI.
- ProLine VCI Connectors: Activation codes are pre-programmed into the connector’s memory, simplifying the process.
- ProLine and ScanTool OBDII Connectors: Activation codes are linked to the computer’s registry.
Upon purchasing an enhanced option, you will receive a 32-digit activation code. This code is used to activate the new features. For ProLine and ScanTool OBDII connectors, this single code can be used to install the enhanced options on multiple computers, providing flexibility for users with several diagnostic workstations. ProLine VCI connectors do not require activation for additional computers.
For USB-based products, activation codes are usually included in the product packaging for immediate setup. Adding enhanced coverage to an existing system involves purchasing through the website and receiving download information and codes via email. Additional coverage can also be purchased by phone, although hardware upgrades may be necessary in some cases.
Please note that activation codes are exclusively provided via email and not through technical support phone lines. For detailed instructions on the email activation process, please refer to this page: Email Activation Process.
Connector Security, Replacement, and Troubleshooting
Lost, Damaged, or Stolen Connector Policy
The policy for lost or stolen connectors differs based on the connector type.
- ProLine VCI (or ProLine w/ Security Dongle) Connectors: Loss or theft of these connectors is considered a loss of the entire product, including associated enhanced options. Replacement connectors cannot be purchased with transferred enhancements. Enhanced licenses are permanently tied to the serial number of the original connector. Lost security dongles cannot be replaced, requiring a hardware upgrade.
- Damaged Connectors: Damaged connectors can be repaired or replaced. Enhancements from the original connector can be transferred to the replacement, provided the damaged connector is returned to AutoEnginuity. Identifiable remains of the ProLine VCI or ProLine connector must be returned for replacement and enhancement transfer to be processed.
No Coverage Despite Activated Enhanced Options
If you have activated enhanced options but are only receiving generic OBDII data, you may be using a counterfeit or “pirated” version of AutoEnginuity software. These unauthorized versions are often ineffective for enhanced diagnostics, as generic OBDII support is freely available with all genuine AutoEnginuity scan tool packages.
If you suspect you have a pirated copy and require assistance with enhanced options, please understand that technical support is limited. Resolving this issue typically requires purchasing a legitimate copy of the AutoEnginuity software.
Will AutoEnginuity Help Me Avoid Service Center Repairs?
The primary goal of AutoEnginuity scan tools is to empower you to diagnose vehicle issues accurately, regardless of your mechanical expertise. Whether you are a professional technician or a DIY enthusiast, AutoEnginuity provides in-depth access to your vehicle’s engine computer, allowing you to review system test results and live sensor data.
Our comprehensive User Guide is an invaluable resource, packed with information to help you understand engine management systems and effectively utilize your scan tool for diagnosis. Even if you lack the tools or skills to perform repairs yourself, you will gain crucial knowledge about the actual problem. In situations where a “Check Engine” light is triggered by a minor issue like a loose gas cap, AutoEnginuity can help you avoid unnecessary and costly trips to a service center.
Why Not Use a Cheap Tool or Ignore the “Check Engine” Light?
While inexpensive code readers can clear “Check Engine” lights, and sometimes the light may even disappear on its own, these approaches do not address the underlying problem. The “Check Engine” light indicates a fault detected by the engine computer. Ignoring these warnings or simply resetting the light without proper diagnosis is unwise and potentially risky.
A seemingly minor engine issue could escalate into a more serious problem, leading to breakdowns or more expensive repairs in the future. Using AutoEnginuity to accurately diagnose the cause of the “Check Engine” light provides peace of mind and ensures your vehicle remains in optimal operating condition. Even if the issue is minor, it could be affecting your vehicle’s fuel efficiency or performance, costing you money over time.
Service Lights, ABS, Airbag, and Data Rates
Can AutoEnginuity Reset Oil or Service Interval Lights?
The basic OBDII functionality does not include service light resets. However, with enhanced interface options, AutoEnginuity can reset service or oil lights for a range of manufacturers, including GM, BMW, Ferrari, Maserati, MINI, Land Rover, Mercedes, and Audi/VW. Currently, Porsche service light reset is not supported.
It’s worth noting that some vehicles, such as late-model Mercedes and Ford-based models, and Toyotas, allow service light resets directly through the instrument cluster or using the ignition key and odometer reset button, without requiring a scan tool.
Will AutoEnginuity Reset ABS or Airbag Lights?
Similar to service lights, ABS (Anti-lock Braking System) and Airbag lights are not covered by generic OBDII. AutoEnginuity’s enhanced interface options provide support for resetting these lights. In some cases, the software can even calibrate passenger seat weight sensors, which are related to airbag system functionality.
What Data Update Rates Can I Expect?
Data update rates vary depending on the vehicle and communication protocol. With generic OBDII on older vehicles, you can typically expect update rates between 4 to 6 Hertz (Hz). Enhanced protocols generally offer faster rates. Newer vehicles using CAN bus systems can achieve generic OBDII update rates of 6 to 16 Hz. Enhanced coverage, utilizing manufacturer-specific protocols, usually provides even faster update rates due to multiplexing and broadcast modes not available in generic OBDII.
Powering Laptops and OBDII Compliance
Is it Safe to Power My Laptop from the Vehicle’s Power System?
While technically possible using DC/DC adapters or AC inverters, we strongly advise against powering your laptop directly from the vehicle’s electrical system. The critical factor is the design of the power adapter and whether it incorporates a true isolated ground circuit. If you are unsure about the isolation of your adapter, it is best not to use it.
Non-isolated power adapters can create ground loop issues, potentially damaging your AutoEnginuity connector and/or your vehicle’s electronic systems. Examples of damage caused by ground loops can be seen here: Damaged Connector 1 and Damaged Connector 2. It is safer to rely on your laptop’s battery or use an external, properly isolated power source.
How Can I Determine if My Vehicle is OBDII/EOBD Compliant?
For vehicles manufactured for sale in the U.S., OBDII compliance is mandated for passenger vehicles and light trucks from model year 1996 onwards. Some 1994 and 1995 models may also be OBDII compliant.
EOBD (European On-Board Diagnostics) regulations follow similar guidelines, with gasoline models becoming compliant in 2000 (new models) and 2001 (existing models). EOBD diesel vehicles became compliant starting with the 2004 model year.
You can verify OBDII/EOBD compliance by checking the emissions sticker located in your vehicle’s engine compartment. This sticker will typically state whether the vehicle meets OBDII or EOBD standards.
For 1994 and 1995 vehicles, the California Air Resources Board (CARB) provides a specific list of OBDII-compliant models: CARB OBDII Compliance List.
Vehicles Not Compatible with Generic OBDII ScanTools
While AutoEnginuity scan tools will connect to Duramax, Cummins, and Powerstroke diesel engines, these heavy-duty vehicles often exceed the weight limits defined by the OBDII standard. As a result, generic OBDII data and sensor reporting may be very limited on these vehicles.
However, utilizing AutoEnginuity’s enhanced Ford, GM, or Chrysler interfaces unlocks access to proprietary powertrain and other system sensors on these diesel trucks. For detailed information on enhanced coverage, please refer to the Software Enhancements page: Software Enhancements Page.
JDM (Japanese Domestic Market) Vehicle Compatibility
Unfortunately, AutoEnginuity products are not compatible with Japanese Domestic Market (JDM) vehicles. JDM models are manufactured for markets outside of North America and the European Union and utilize different diagnostic standards.
CAN Bus, Connector Identification, and Troubleshooting
What is CAN (Controller Area Network)?
CAN, or Controller Area Network, is a robust communication protocol widely used in modern vehicles. CAN became the mandatory electrical interface for all vehicles starting with the 2008 model year. Some manufacturers, like Ford, Jaguar, and Mazda, adopted CAN exclusively as early as the 2004 model year. Other manufacturers, including Mercedes, Porsche, SAAB, and Toyota, implemented CAN selectively in certain models starting in 2004.
Identifying CAN Compatibility on Older OBDII Connectors
All USB OBDII connectors from AutoEnginuity are pre-equipped with CAN capability. For older RS-232C (serial) connectors, CAN compatibility can be identified by the number of pins: CAN-enabled versions have eight pins, while non-CAN versions have six pins.
Resolving “OBDII Connector Not Found” Messages
The “OBDII Connector Not Found” message typically indicates a serial port communication issue or a lack of power to the vehicle’s DLC (Diagnostic Link Connector).
Troubleshooting steps:
- Serial Port Check: Ensure the serial port is not already in use by another application and is configured for the correct baud rate or higher. 115.2 kbps is recommended, but 19.2 kbps is the minimum.
- DLC Power Check: Verify that pin 16 (power) and pin 4 or 5 (ground) of the DLC are receiving approximately 12 volts. If no voltage is present, check the vehicle’s DLC fuse. For many Ford and GM vehicles, this fuse is often shared with the cigarette lighter circuit. For Dodge trucks, check the radio fuse.
Connector Types and Debug Logging
Which Connector Type Do I Need?
Currently, AutoEnginuity exclusively offers the ST06 ProLine connector. The ST05 OBDII connector is an older model that is no longer sold. While basic OBDII functionality is similar between both connectors, their Enhanced Mode capabilities differ.
The ST06 ProLine connector is compatible with all AutoEnginuity enhanced software options. The older ST05 OBDII connector has limited enhanced compatibility, primarily supporting Ford-based vehicles up to model year 2003.
For guidance on selecting the correct connector for specific vehicle manufacturers and enhanced interfaces, please consult this reference chart: Connector Information Chart.
Enabling Debug Logging in Windows Vista/7 and Later
Windows security protocols introduced in Vista and later versions require specific permissions to allow software to create files in the root directory of the C: drive. AutoEnginuity software often utilizes debug logs for troubleshooting, and placing them in the C: drive root simplifies access for users who may not be familiar with navigating complex file systems.
To enable debug logging in Windows Vista, 7, 8, 10, and later, please follow the instructions in this guide: Enabling Debug Logging in Windows.
Report Formatting and Wireless Connectivity
Reports Displaying Unformatted Text After Software Update
Internet Explorer 9 and later versions handle .xml files differently than earlier versions. This change can cause reports that previously displayed correctly to appear as a continuous line of unformatted text in Internet Explorer 9 and newer.
To restore proper report viewing and printing functionality in Internet Explorer 9 and later, please download and follow the instructions in this document: Restoring Report View in IE9+.
Wireless Connector Options
The ProLine VCI+ connector (200xxx series) is available in a wireless (Wi-Fi) version. The Wi-Fi version is essential for use with iPad/iPhone devices and future Android compatibility. The Wi-Fi connector is included with SP01 Proline and SP02 ProLine w/European bundles and is offered as an option for other systems.
Older hardware, including Scantool OBDII, Proline, and ProLine VCI (100xxx series) connectors, can be upgraded to the new Wi-Fi hardware. Please contact AutoEnginuity technical support for pricing and upgrade options. The Wi-Fi connector utilizes 802.11b/g/n protocols and operates as an ad-hoc network connection, not Bluetooth.
USB Hubs and End-of-Life Notices
Using USB Hubs with Laptops Having Limited USB Ports
For older systems utilizing Proline connectors with security dongles (not applicable to current ProLine VCI systems), a USB hub may be necessary if your laptop has only one USB port. This is because both the Scantool connector and the security dongle require USB ports.
A USB 2.0 hub, such as the Plugable® 2 Port USB 2.0 Hub (part # UBS2-2PORT), can effectively expand the number of available USB ports. These hubs are widely available online at affordable prices. Plugable USB Hub Image
End-of-Life Notices for Older Hardware and Software
As vehicle technology advances, AutoEnginuity continuously updates its products to maintain compatibility with new manufacturer specifications. This evolution necessitates hardware and software updates.
Several older connectors and software versions have reached their end-of-life and are no longer supported in newer software versions.
- AE Enhanced, SCI, and RS-232 (Serial) connectors: Incompatible with software versions newer than 9.0.
- Scantool OBDII USB connectors: Compatible up to the current version (16.x), but enhanced options are generally limited to Ford-based vehicles from 1995-2003.
- ProLine Connector (without Security Dongle): Incompatible with software versions 10.0 and later.
- ProLine Connector (with Security Dongle): Incompatible with software versions 16.0 and later. Version 15.21 is the last stable version for this hardware. Version 12.1 is required for Windows 8.1 and 10 compatibility.
Software activation codes can only be generated for versions within two releases of the current version. We encourage users with older hardware and software to consider upgrading to ensure continued compatibility and access to the latest features and vehicle coverage. Contact AutoEnginuity Technical Support for information on upgrade and update options.
* Last Updated 05/01/2023
