Sometimes, despite our best efforts, a product might need to be returned. At PFYC, our aim is to make this return process as straightforward and stress-free as possible for you. If you happen to receive a product that is incorrect, damaged upon arrival, or doesn’t meet your expectations, please reach out to us immediately. This allows us to initiate the return procedure and ensure you receive the correct item promptly. For all returns, obtaining a Return Merchandise Authorization (RMA) number beforehand is essential.
Understanding Credit Options for Returned Items
When you return an item you no longer require, and assuming you’ve adhered to all return guidelines, you have two options for receiving credit:
- Full Store Credit: Receive complete store credit for the product’s purchase price, excluding any initial shipping fees.
- Credit Card Refund: Opt for a refund back to your original credit card, which will be the product price minus a 20% restocking fee, and also excluding the original shipping charges.
Key Aspects of PFYC’s Return Policy
Navigating returns is easy when you understand our policy. Here are the critical points to keep in mind:
- Electronics and Electrical Products: Please note that PFYC.com cannot accept returns on any electrical or electronic products. This is a strict policy with no exceptions. This includes items like performance tuners and related accessories.
- Vinyl Stripe Kits: Returns are not accepted for vinyl stripe kits. These are custom-made to order, making them non-returnable and non-exchangeable. No exceptions apply.
- Custom-Made-to-Order Items: Items specifically created to order cannot be returned. This category includes custom embroidered floor mats, interior embroidered pieces, and custom-made car covers.
- Used Items: Under no circumstances can used items be returned. Please ensure the product is in its original, unused condition when considering a return.
- Damage Due to Misuse or Improper Installation: We are not liable for items damaged due to incorrect usage or improper installation. Please ensure professional installation where necessary and use products as intended.
- RMA Timeframe: All products must be received at our Returns Processing Center within 10 business days from the date you are issued a Return Merchandise Authorization (RMA) number. Returns outside this timeframe may be refused.
- RMA Number Placement: RMA numbers must be clearly visible on the shipping labels we provide. Do not write the RMA number directly on the outside of the product box.
- Condition of Returned Items: All items must be returned in their original packaging, complete with all original materials, and must be in perfect, brand-new condition to be eligible for return.
- Shipping and Handling Costs: Original shipping and handling charges are non-refundable. Furthermore, you are responsible for adequately insuring your return shipment.
- Free Shipping Promotions: For products purchased during a Free Shipping promotion that are returned, the original regular shipping costs will be deducted from any applicable refund.
- Policy Deviations: Any departure from the outlined return process may lead to delays in processing your refund, potential refusal of the refund, and may incur an additional restocking fee, up to 30%.
- Restocking Fee: All returns are subject to a minimum 25% restocking fee, applied at our discretion.
- Return Window: Returns must be initiated and completed within 30 days of your receipt of the product.
Types of Returns Explained
Understanding the type of return helps streamline the process. Here’s a breakdown of common return scenarios:
Changed Your Mind
If you’ve ordered a product from PFYC.com, such as a Diablo Intune I2030 Obd2 Cable, and you simply no longer want it, you can return it. Please follow the steps detailed in the “Returning Items” section below. Keep in mind that you will be responsible for the cost of return shipping, and the original shipping charges are non-refundable in these cases.
Incorrect or Damaged Product
If you receive merchandise that is damaged or if you receive items you did not order—for example, if you ordered a specific OBD2 cable and received a different model or a damaged Diablo Intune i2030 OBD2 cable—please contact us immediately. You can reply directly to your email receipt, ensuring you copy the receipt contents into your email. Simply inform us of the error or damage, and we will resolve the issue at no cost to you. This includes covering all shipping charges (up to the original amount you paid for shipping). We typically wait to receive and inspect the originally shipped product before sending out a replacement. If a product was damaged during shipping, it’s important to retain all original packaging materials until the shipping carrier (UPS, FedEx, etc.) has had the opportunity to inspect the package, should they choose to do so. Our standard policy is to replace damaged or incorrect products. Should you decide not to accept a replacement, the return will then be considered a standard return and will be subject to our general return policy guidelines as described above.
Replacement Product
In situations where we have sent you an incorrect item and subsequently ship the correct replacement, it’s important to return the incorrect item. If we do not receive the incorrect item back within 10 business days, your credit card will be charged for the full amount of the replacement item or the original incorrect item, plus applicable shipping fees, whichever total is greater.
Warranty Replacement
If you believe a product you purchased from PFYC is defective or has failed under warranty—perhaps you suspect a defect in your Diablo Intune i2030 OBD2 cable—please contact us. We can assist in determining if the issue is likely a defect before you proceed with returning the product for inspection. This preliminary step can save you both time and money, especially if the problem stems from another cause. Once it’s determined that a product may indeed be defective and requires further inspection, we will provide instructions on the next steps. These steps can vary based on the specific guidelines set by the product manufacturer. Generally, shipping costs for returning items for warranty inspection and for the return of the item to you are your responsibility, dependent on the manufacturer’s specific warranty policies. More detailed information can be found in our Customer Service section under “Product Warranties.”
Step-by-Step Guide to Returning Items
To return items you no longer want, please follow these steps:
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Initiate RMA Request: Click here to access and complete the RMA request form. Please fill out a separate form for each item you intend to return.
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Wait for RMA and Return Address: After submitting your request, please wait for us to send you an RMA number and the correct address for return shipment.
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Ship the Item: Send the item to the designated return address. We recommend using the most economical shipping method that also provides shipment tracking. PFYC is not responsible for items lost in transit during return shipping to us. Ensure you purchase sufficient insurance to cover the value of the package.
If you have any questions or need further clarification regarding our return policy, please do not hesitate to contact us. We are here to help ensure your return process is as smooth as possible.
