The automotive industry, particularly the Euro Car Part sector, is undergoing a significant shift in customer expectations. Customers now demand seamless, digital-first experiences, even when dealing with traditional businesses. LKQ Euro Car Parts, a leader in the euro car part market, recognized this evolving landscape and embarked on a transformative digital evolution in customer experience. This webinar, featuring insights from LKQ Euro Car Parts and Genesys, a customer experience technology expert, explores this inspiring journey and offers valuable lessons for businesses in similar sectors.
In an industry often perceived as traditional, LKQ Euro Car Parts is setting a new standard. They are successfully integrating modern digital channels like voice notes and WhatsApp alongside more conventional methods to create a truly omnichannel customer experience. This approach directly addresses the preferences of a new generation of customers who expect convenience and flexibility in their interactions with businesses, even when sourcing euro car parts. The webinar delves into the strategies behind this integration, showcasing how LKQ Euro Car Parts is bridging the gap between old-school practices and new-age customer demands.
One of the critical aspects of any digital transformation is bringing teams along on the journey. The webinar provides crucial strategies for ensuring a smooth transition for employees and future-proofing businesses in the rapidly evolving digital age. This includes insights into change management, employee training, and fostering a digital-first mindset within the organization. For businesses in the euro car part industry looking to adapt and thrive, understanding these internal transformation strategies is paramount.
This on-demand webinar is an invaluable opportunity for professionals in the automotive sector and beyond. Gain actionable insights into building a customer experience landscape that not only meets but exceeds future expectations. Learn from LKQ Euro Car Parts’ real-world experience and discover how to apply similar strategies to your own business, ensuring you remain competitive and customer-centric in the digital era of euro car parts and the broader automotive industry.
Speakers:
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Chloe Thomson – Continuous Improvement Manager, Euro Car Parts Ltd: With nearly two years at LKQ Euro Car Parts, Chloe has been instrumental in driving operational efficiency and process optimization, making her a key figure in their digital transformation journey. Her expertise provides a practical, real-world perspective on implementing successful CX strategies within the euro car part sector.
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Gerry Brown – The Customer Lifeguard: A seasoned author, speaker, and consultant with extensive experience in customer service and customer experience across various market segments. Gerry brings a wealth of knowledge, focusing on foundational principles like Culture, Commitment, Communication, and Community to underpin effective CX strategies, relevant for any business dealing with euro car parts or other products.
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Joe Partridge-Jones – Senior Account Executive, Genesys: A sales professional with over a decade of IT & Software sales experience at Genesys, a global leader in CX technology. Joe offers insights into leveraging AI and automation to enhance customer strategy and achieve significant returns on investment, particularly valuable for businesses looking to optimize their euro car part operations and customer interactions.
