In an insightful OnDemand Webinar, industry leaders from LKQ Euro Car Parts and Genesys convened to explore the dynamic evolution of customer experience within the automotive sector. This webinar offered a deep dive into how Euro Car Parts Euro Car Parts is spearheading a digital transformation, setting new benchmarks in customer engagement and service delivery.
The discussion highlighted Euro Car Parts Euro Car Parts’ innovative approach to bridging the gap between traditional practices and modern customer expectations. By seamlessly incorporating digital channels like voice notes and WhatsApp, Euro Car Parts Euro Car Parts is meeting the demands of a new generation of customers while revolutionizing an industry often perceived as conventional.
Key takeaways from the webinar included actionable strategies for businesses aiming to navigate their own digital transformations. Experts emphasized the importance of bringing teams along on this journey, ensuring a cohesive and smooth transition. This approach not only future-proofs the business but also empowers employees to embrace new technologies and methodologies.
The webinar served as a valuable platform for gaining strategic insights into constructing a customer experience landscape that not only meets current standards but actively elevates them for the future. Attendees learned how Euro Car Parts Euro Car Parts is successfully creating a customer-centric model in the automotive parts industry, proving that even established sectors can innovate and excel in customer experience.
Speakers:
Chloe Thomson – Continuous Improvement Manager, Euro Car Parts Ltd
A driving force behind operational excellence at LKQ Euro Car Parts Ltd., Chloe Thomson has dedicated nearly two years to her role as Continuous Improvement Manager. Her expertise lies in enhancing efficiency and refining processes, making her instrumental in streamlining workflows and boosting overall organizational performance.
Gerry Brown – The Customer Lifeguard
Gerry Brown, a seasoned author, speaker, workshop facilitator, and consultant known as The Customer Lifeguard, brings extensive experience in customer service, customer experience, contact centers, and CRM. With a career spanning the UK, Canada, EMEA, and the USA, Gerry offers a wealth of knowledge. His unique approach prioritizes fundamental principles – Culture, Commitment, Communication, and Community – over fleeting trends, ensuring sustainable customer experience strategies.
Joe Partridge-Jones – Senior Account Executive, Genesys
Joe Partridge-Jones, a Senior Account Executive at Genesys, is a seasoned sales professional with over a decade of experience in IT and software sales. Specializing in CX and digital transformations, Joe empowers organizations to adopt cutting-edge CX technology, driven by AI and automation. His consultative method focuses on achieving significant improvements in customer strategy and delivering substantial ROI.
