We at carparteu.com understand that sometimes a product might not be exactly what you needed, or issues can arise. That’s why we offer a straightforward return policy within 30 days of receiving your order for most items purchased through our website, excluding Launch Software Update Services.
To ensure a smooth return process for your Launch Code Reader Obd2 Scanner Cr529 or other products, please familiarize yourself with our policy outlined below. We are committed to assisting you and resolving any concerns you may have.
How to Initiate a Return
A. Obtain an RMA Number is Essential:
For all returns, contacting us to request a Return Merchandise Authorization (RMA) number is mandatory. We accept returns within 30 days from the date you received your order (excluding Software Update Services). Please reach out to us via online chat or email to initiate your return request.
Why is contacting us first so important? Unidentified packages sent to our warehouse may get lost or be returned to you as undeliverable. Therefore, communication is key before sending any product back. We are always ready to provide an RMA to any customer who requests one, ensuring a hassle-free return process for your OBD2 scanner CR529.
Return Conditions and Refunds
B. Quality Issues and Shipping Damage:
If your launch code reader arrives and is defective or was damaged during shipping, we will issue a full 100% refund. We may request the product be returned to us so we can analyze the problem to improve our quality control and shipping processes. If a return is necessary, please ensure you keep all original packaging materials.
Once we receive the returned item (please allow 5-7 business days for transit), we will process your refund within 3 business days. You can expect to see the refund in your account within three (3) business days after processing. We aim to resolve quality issues with your CR529 code reader swiftly and fairly.
C. Customer-Initiated Returns (Wrong Purchase or Operation Errors):
For returns due to customer error, such as incorrect or duplicate purchases or improper product operation, a restocking and handling fee may apply. Upon receiving the returned product, we will issue an 80% refund of the original purchase price.
Similar to quality issue returns, please allow 5-7 business days for the return shipment to reach us. After receiving the item, we will process your refund within 3 business days, with the refund appearing in your account within three (3) business days. We encourage customers to double-check compatibility and operation instructions for their launch code reader OBD2 scanner before purchase to avoid such situations.
D. Mishipped or Incomplete Items:
In the event of a misshipment (lost items, wrong item shipped, or incomplete orders), we take full responsibility for all shipping and related costs. We offer the option of either a product exchange or a full refund. Please contact us promptly if you encounter such an issue and provide photos of the packing list on the outer package and the product received.
Upon verifying the error (package not shipped or wrong product sent), we will ship the correct product or issue a refund within 5 business days. We are committed to correcting any errors on our part quickly to ensure you receive the correct CR529 scanner or other ordered items.
E. Refunds Refused Due to Customer Negligence:
Refund requests may be denied if our Quality Control team determines that product fault was caused by customer carelessness. However, you can still return the product for replacement or repair services. In these cases, you will be responsible for all shipping costs associated with sending the product back and forth. We strive to be fair in our assessments while also ensuring product integrity.
F. Important Notice Regarding Return Packages:
If any return package fails to meet the requirements outlined in sections A-E, all shipping charges will be the buyer’s responsibility. Please carefully review and adhere to the return guidelines to avoid any complications.
Shipping Instructions for Returns
When returning an item for a full refund after receiving an RMA number from us, please use regular airmail or EMS. Ensure you use the return shipping address provided by our customer service team.
Crucially, DO NOT use DHL, UPS, FedEx, or TNT. We are unable to receive returns sent via these couriers, which will prevent us from processing your refund or exchange. Following these shipping instructions is vital for a successful return of your launch OBD2 scanner.
Our Contact Information:
Company: Shenzhen Kerui United Technology Co., Ltd.
Company Address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: [email protected]
