Navigating the world of used auto parts can be cost-effective and environmentally friendly. Pick-N-Pull auto part yards offer a wide selection of components for various vehicle makes and models. To ensure a smooth experience when sourcing your car parts, it’s essential to understand their policies, especially regarding warranties and returns. This guide breaks down the key aspects of Pick-N-Pull’s auto part policies to help you make informed decisions.
30-Day Warranty on Most Car Parts
Pick-N-Pull stands behind the quality of its used auto parts by offering a standard 30-day warranty on most items, unless specified otherwise. This warranty period provides you with ample time to inspect and test the purchased part, ensuring it meets your needs and functions as expected. This coverage applies to parts acquired from any Carolina Pick-N-Pull location and can be processed at any of their stores, including Cape Fear Pick-N-Pull, Grand Strand Pick-N-Pull, and Sandhills Pick-N-Pull, with certain conditions.
To facilitate a return under warranty, it’s crucial to have the original receipt, dated within 30 days of the return, and the part must bear the unique paint marking applied by a Carolina Pick-N-Pull employee at the time of purchase. This marking serves as verification of purchase and authenticity. It’s important to note that photocopies, text messages, or pictures of receipts are not acceptable for returns.
The condition of the returned part is also a key factor. The part must be in the same condition as it was when originally purchased. Pick-N-Pull reserves the right to assess the condition and refuse returns if they believe the part’s condition has changed since the sale date.
Returning Car Parts
When returning a part, the process is straightforward but requires adherence to specific guidelines. A valid receipt dated within 30 days of purchase is mandatory. This receipt, coupled with the unique paint marking on the part, validates your purchase and initiates the return process. Remember to verify that a Carolina Pick-N-Pull employee marks and initials your part at checkout to avoid any complications later.
Core Charge Refunds
Core charges, often associated with parts like alternators or starters, can be refunded if the old part (core) is returned. To receive a core charge refund, the core must be returned to the original store of purchase within 30 days. Crucially, this return must be accompanied by the original dated receipt. Just like part returns, photocopies or digital images of receipts are not valid for core charge refunds.
It’s important to be aware that the 30-day warranty becomes void without the original dated receipt and the proper paint markings on the auto part, reinforcing the importance of these two elements for any post-purchase claims. Also, note that the Environmental Fee is non-refundable.
Used Tire Policy
Pick-N-Pull’s policy on used tires is distinct. Used tires are sold “as is,” meaning they come with no explicit warranty beyond a limited exchange policy. While Pick-N-Pull visually inspects used tires for obvious damage, they acknowledge that hidden defects might exist. As a buyer, it’s your responsibility to have used tires professionally inspected and installed.
If used tires haven’t been driven on, they may be exchanged for replacement tires only (monetary refunds are not given). This exchange must occur within three days of purchase and requires the original dated receipt and the proper paint markings on the tires. Similar to auto parts, this three-day exchange policy is void without these verifications, and the Environmental Fee for tires is also non-refundable.
Airbag Policy
Airbags at Pick-N-Pull are sold strictly “as is.” There is absolutely no warranty or exchange available for airbags. Purchasers of airbags assume full responsibility for ensuring proper repair, replacement, and installation by a qualified auto technician. All airbag sales are final.
Understanding Pick-N-Pull’s policies on warranties, returns, used tires, and airbags is crucial for a successful and confident experience when buying used car parts. By adhering to these guidelines, you can effectively utilize their services and find the car parts you need.
