Shopping for car parts online should be a convenient solution, but my experience with LKQ, specifically concerning a transmission ordered for my car, turned into a costly and frustrating ordeal. While this review isn’t solely about the Leominster, MA location, the issues encountered reflect potential problems anyone might face when ordering from LKQ online, especially for crucial components like transmissions.
After selecting a transmission from their website, based on mileage, year, and donor car accident details, the first unit I received was completely incorrect – meant for a different vehicle altogether. Following LKQ’s instructions, I provided my VIN and shipping label images and eventually received a second transmission. This time, it was at least compatible with my car, but far from the quality expected. It was not the specific transmission I had chosen online, and worse, it was broken. The transmission shop confirmed it wouldn’t shift into first or second gear.
Now, I’m facing significant repair costs. Instead of a simple replacement, I’m forced to pay for a complete tear-down and rebuild of a used transmission that was supposed to be a reliable, cost-effective solution. This entire experience will end up costing me much more than a brand new transmission would have. The initial mistake of sending the wrong part snowballed into a much larger problem, costing me thousands in unexpected expenses.
My advice to anyone considering LKQ for car parts, particularly transmissions, is to proceed with extreme caution. If they send the wrong part, DO NOT let them attempt to “remedy” the situation. Demand a full refund and consider taking your business elsewhere. This experience has been a financial and logistical nightmare, and I will certainly never order from LKQ again.
