At Round 2, we pride ourselves on the quality and completeness of our model kits. We understand the frustration that can arise when a part is missing or defective, despite our rigorous quality control measures. We sincerely apologize for any inconvenience this may cause and are committed to helping you complete your model car project.
This guide will walk you through the process of obtaining Model Car Replacement Parts from Round 2, ensuring you have everything you need to finish your build. We encourage you to first attempt returns or exchanges with the retailer where you purchased your kit. However, if that’s not possible, we’re here to assist you directly.
Understanding Round 2’s Model Car Replacement Parts Policy
Our primary goal is to ensure you have a complete and enjoyable model building experience. We will make every effort to fulfill reasonable requests for model car replacement parts in a timely manner. It’s important to note that we will only replace the specific parts necessary to complete your kit.
In situations where a kit is missing numerous parts or exhibits significant damage, we may request that you return the kit to us for further inspection, at your expense. Should we determine that the damage or missing parts are indeed due to an error on Round 2’s part, we will gladly replace the kit with an identical complete kit, or a similar kit of equal value, and we will cover the shipping costs. Please be aware that Round 2 reserves the right to modify or decline any replacement request at our discretion. For a comprehensive understanding of our policy, please refer to our Terms and Conditions.
Step-by-Step Guide to Requesting Model Car Replacement Parts
To request model car replacement parts, you will generally need to provide proof of purchase. This helps us streamline the process and ensures efficient handling of your request.
Parts Request with a Receipt
If you have a sales receipt, the process is straightforward and typically free of charge. You’ll need to submit the following:
- A copy of your sales receipt: This can be uploaded digitally when you contact us.
- A photo of the UPC code: This code is located on the model car kit box.
With these items, you can contact us directly through our online form to initiate your model car replacement parts request.
Parts Request Without a Receipt
We understand that sometimes receipts are misplaced. If you do not have a receipt, you can still request model car replacement parts, but a shipping and handling charge will apply. In this case, you will need to:
- Download and complete the paper form: You can download the form here: Round 2 Parts Replacement Request Form.
- Print, fill out, and mail the form: Send the completed form along with your payment to the address indicated on the form.
Model Kit Inspection and Retailer Returns
We strongly advise that you inspect your model kit shortly after purchase and before beginning assembly to confirm that all parts are present. Most retailers have return policies and are more likely to accept returns or exchanges for complete, unassembled kits with missing or defective parts. Always retain your receipt, as most retailers require proof of purchase for returns or exchanges. Retailer return policies can vary, so it’s best to check with the store directly.
Important Considerations for Model Car Replacement Parts Requests
While we are dedicated to assisting our customers, there are a few important points to keep in mind when requesting model car replacement parts:
- Kits Purchased Before Fall 2008: Unfortunately, we cannot provide replacement parts for AMT, MPC, Hawk, Lindberg, and most Polar Lights kits manufactured before the fall of 2008. Our inventory does not include back-stock for kits that are out of production or were manufactured by previous companies.
- Parts Availability: From time to time, certain model kits or parts may be out of stock or on backorder. While we strive to fulfill all requests, there may be instances where we are temporarily unable to provide a specific part.
Detailed Process for Defective or Missing Parts/Decals
If you are unable to return your kit to the retailer, or if it is inconvenient to do so, you can request model car replacement parts directly from Round 2 Models. Please complete our online replacement request form and ensure you include the following information to expedite your request:
- Copy of the instruction sheet: Clearly circle the missing or defective part on the instruction sheet.
- Original sales receipt and/or UPC code: Include a copy of your original sales receipt and/or the original UPC and date code cut from the box. Copies of these are not accepted.
- Contact information: Provide your complete contact information, including your shipping address, phone number, and email address.
Shipping and Handling Charges for Parts Requests Without Receipt
If you are requesting model car replacement parts and do not have a receipt or are unable to provide the UPC code from the box, the following shipping and handling charges will apply. If you are unsure of the size of the part you need, please contact us by phone or email for clarification before submitting your request.
Model Kit Parts:
- Small part or parts (up to 5 parts; e.g., headlight insert): $7.95
- Medium part or parts (up to 3 parts; e.g., engine block half, seats, windows, body): $12.95
- Large part or parts (up to 2 parts; e.g., 1:350 Enterprise nacelle half, semi chassis, trailer sides): $16.95
- Extra Large Part (single part; e.g., 1:350 Enterprise Saucer): $24.95
Decal Sheet(s):
- Small decal sheet (e.g., vehicles or small Star Trek snap kits): $7.95
- Medium decal sheet (e.g., vehicles, semi-trucks, Star Trek kits): $12.95
- Large decal sheet (e.g., 1:350 Enterprise single Aztec decal sheet): $19.95
- Extra-large decal sheet(s) (e.g., AMT954 5 sheets, POL949): $29.95
Instruction Sheet:
- Hard copy of Instruction Sheet: $5.95
Shipping Information: Standard shipping rates will be applied for shipments within the U.S. and internationally.
We are committed to helping you resolve any issues with missing or defective model car replacement parts so you can fully enjoy building your Round 2 model kit.
