Navigating the world of car parts can be complex, and at carparteu.com, we aim to make your experience as smooth as possible. Understanding our order cancellation and return policies is crucial to ensuring you not only get the right parts but also manage your Money For Car Parts effectively. This guide details everything you need to know about our policies, helping you make informed decisions and avoid unnecessary costs.
Order Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel an order. To streamline this process and minimize any inconvenience, please be aware of the following:
All order cancellations are processed during our regular business hours. If you submit a cancellation request outside of these hours, rest assured it will be handled promptly on the next business day.
It’s important to note that any cancelled order, even those that haven’t yet shipped, will incur a 3.5% cancellation fee. This fee is in place to cover the order processing costs that are unfortunately not refunded to us by payment processors. This is a necessary measure to manage our operational costs and keep prices competitive for you.
Furthermore, if your order has already been shipped and you decide to cancel, you may be responsible for additional fees. These fees can arise from recalling the shipment and rerouting it back to our facility. To avoid these extra charges, please request cancellations as early as possible.
Certain specialized products may have stricter cancellation rules due to agreements with manufacturers or because they are custom-made or made-to-order. If a product falls under this category, it will be clearly indicated in the product description. Please review this information carefully before placing your order to avoid potential issues with cancellations and ensure you’re spending your money for car parts wisely.
Important Timing Consideration: Please remember that cancellations requested outside of business hours, on weekends, or holidays might not be processed before your order is processed and shipped. Timely cancellation requests during business hours are always the most effective way to avoid charges.
CTS Turbo Cancellation Specifics
For our valued customers purchasing CTS Turbo products, there’s a specific cancellation policy to be aware of. CTS Turbo levies a 5% cancellation fee, which, unfortunately, we cannot waive. While BMP Tuning will waive our standard 3.5% cancellation fee for CTS Turbo items, the 5% CTS Turbo fee will still apply. This is due to CTS Turbo’s direct policy and is beyond our control. We aim to be transparent about all potential costs so you can manage your money for car parts effectively.
Returns and Exchanges: Our Commitment to Your Satisfaction
At carparteu.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We gladly accept returns of UNUSED merchandise in its original packaging within ONE YEAR of the purchase date. This generous return window demonstrates our commitment to your peace of mind when spending your money for car parts.
For returns within 60 days of purchase, if the returned products are UNUSED and in their ORIGINAL PACKAGING, you are eligible for a full refund to your original payment method. This offers maximum flexibility and ensures you can get your money for car parts back quickly if needed.
For returns made after 60 days but within the 1-year return period, and again, provided the products are UNUSED and in ORIGINAL PACKAGING, you will receive store credit. This store credit allows you to choose other parts you may need in the future, ensuring your money for car parts remains with carparteu.com for future purchases.
After 60 days, returns of non-stocked items are considered on a case-by-case basis at the discretion of BMP Tuning. Please contact us to discuss your specific situation.
Crucially, all returned products MUST be in their original packaging, complete with all accessories, labels, and documentation. This ensures the parts can be resold and maintain their quality for other customers.
Tuning Software and Cables: Important Non-Returnable Items
Please note that due to the nature of these products, BMP Tuning does NOT accept returns on any tuning software or tuning cables. This policy applies to, but is not limited to:
- ECU Tunes
- TCU Tunes
- Tuning Cables (e.g., IE POWERlink V4 Flash Cable, APR Ultralink, Unitronic UniCONNECT+ Cable, 034Motorsport Dynamic+ Tuning Cable)
- Plug and Play Tuners (e.g., Burger Motorsports JB4, COBB AccessPort)
We encourage you to carefully review product descriptions and compatibility information before purchasing these items. If you have any questions, our expert support team is always ready to assist you in making the right choice before you spend your money for car parts on these specialized items.
Shipping Costs for Returns: Customer Responsibility
Customers are responsible for all return shipping costs and fees. Original shipping fees are non-refundable. Even on items shipped with “FREE shipping,” the actual original shipping costs incurred by carparteu.com will be non-refundable upon return. This is a standard industry practice to manage shipping expenses.
BMP Tuning is not liable for any damage that occurs to items during return shipping. We strongly recommend using a reputable shipping carrier and insuring your return shipment. If a returned item arrives damaged, we will contact you immediately so you can file a claim with the shipping carrier. Protecting your returned items is important to ensure you receive your refund or store credit without complications, safeguarding your money for car parts.
A 15% restocking fee applies to all returned items. However, we waive restocking fees if you exchange the returned product for other items or choose to receive store credit. Restocking fees are also waived if you received an incorrect product due to our error and the issue cannot be resolved with a replacement. We strive for fair solutions that respect your money for car parts.
Katapult Payment Returns: Store Credit for Partial Refunds
If you used Katapult for your purchase, please be aware of their specific refund policies. Katapult does not allow us to issue partial refunds directly through their system.
For Katapult orders cancelled before fulfillment, you will receive a full 100% refund directly from Katapult.
For returns on Katapult purchases that would typically qualify for a partial refund (e.g., after restocking fees), the refund will be issued as store credit. No restocking fees will be deducted in these cases. However, the original shipping costs from your order will be deducted, and you will be responsible for the return shipping costs. We aim to provide clarity on how returns work with different payment methods to help you manage your money for car parts.
No Returns on Discounted or Special Order Items
Please be aware that there are absolutely NO RETURNS on any items marked as “SCRATCH & DENT,” “OPEN BOX,” “USED,” or “SPECIAL ORDER.” These items are typically offered at significantly reduced prices, and the no-return policy is part of the discounted offering. Please consider this carefully before purchasing these items, ensuring you are comfortable with the final sale nature to maximize your savings and manage your money for car parts.
Initiating a Return: Contact Us
To initiate a return, please contact us via email, phone, or message. Our customer service team will guide you through the return process and provide you with the necessary instructions and return authorization if applicable. Reaching out to us is the first step to a smooth return experience and managing your money for car parts.
Application/Fitment Issues: Ensuring You Get the Right Parts
If you need to return an item because it does not fit your vehicle and you believe there was an error in our product listing, please contact us immediately. We take fitment accuracy seriously.
If we confirm an error on our website or by a BMP Tuning representative, we will provide a prepaid shipping label for your return and arrange for the shipment of the correct items at no additional cost to you. We take responsibility for our errors to ensure you get the right parts without further impacting your money for car parts.
However, it’s crucial to remember that ALL RETURNED PRODUCTS MUST BE IN NEW CONDITION AND IN THEIR ORIGINAL BOXES, including all original labeling, hardware, and documentation.
Customers are ultimately responsible for verifying product applications prior to ordering. Please carefully check the product description for vehicle compatibility before placing your order. Items ordered in error that are correctly listed on our website will require the customer to pay for return shipping. Double-checking fitment before purchase is the best way to avoid unnecessary returns and protect your money for car parts.
Damaged or Missing Items in Shipment: Report within 10 Days
If you receive a package with damaged or missing items, please contact BMP Tuning WITHIN 10 DAYS OF DELIVERY. Prompt reporting is essential for us to effectively address these issues. Please inspect your delivery as soon as it arrives.
When reporting damaged or missing items, please retain all packing materials, boxes, and take photos of any damage. This documentation is required to file a damage claim with the shipping courier.
Please be aware that investigations with couriers like UPS and FedEx can take 8-15 business days or longer, depending on the circumstances. In cases of damaged or missing items, our policy is to replace the item, not issue a refund. We will work diligently to resolve these issues and ensure you receive the parts you ordered, protecting the value of your money for car parts.
Pricing Accuracy: Our Commitment and Potential Errors
We strive to provide the most accurate product and pricing information on our website. However, we are human, and errors can occasionally occur.
If a product is listed at an incorrect price or with incorrect information, BMP Tuning reserves the right to refuse or cancel any orders placed for that product. We appreciate your understanding in these rare situations.
PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. We recommend confirming prices and availability at the time of purchase.
We hope this detailed explanation of our policies helps you shop with confidence at carparteu.com and effectively manage your money for car parts. If you have any further questions, please don’t hesitate to contact our customer service team.
