Experiencing issues with cash transactions can be incredibly frustrating, especially when you’re in need of essential auto parts. One customer recently shared a concerning experience at what they refer to as new Todd’s Auto Parts and used car dealer in Calera, highlighting a significant discrepancy in a cash transaction and expressing dissatisfaction with the customer service received.
According to the customer’s account, a purchase was made for $38.26 with a $100 bill. The expected change should have been $61.74. However, the customer reports receiving only $41.74 back. This $20 shortfall prompted immediate attempts to contact customer service. Despite numerous calls and emails, the customer claims to have received no response, leading them to drive back to the store in person from Calera to resolve the issue.
Upon returning to Todd’s Auto Parts and used car dealer, the customer was shown a video, purportedly of the transaction. The customer felt the video was unhelpful and perceived it as an attempt to insinuate their daughter might have taken the missing money. Adding to the frustration, a male manager allegedly made a sarcastic remark suggesting the money might have fallen into the car console.
The customer is understandably upset about the missing $20 and the dismissive attitude encountered. They question the lack of accountability from Todd’s Auto Parts and used car dealer, especially given the inconvenience of driving from Calera to address the issue. The review expresses disappointment that a business seemingly concerned with preventing theft by checking customer bags at the door, would not take responsibility for a potential miscount on their end.
Furthermore, the customer alleges unprofessional and stereotypical behavior from a female employee, describing her attitude as “nasty” and unhelpful. This negative experience has led the customer to believe that Todd’s Auto Parts and used car dealer prioritizes profit over customer satisfaction and warns that such poor customer service could ultimately harm the business’s reputation and bottom line.
This account serves as a cautionary tale for anyone considering doing business with new Todd’s Auto Parts and used car dealer, particularly regarding cash transactions. It underscores the importance of diligent cash handling and the significant impact of customer service interactions on customer perception and loyalty within the automotive parts and used car market.
