When you choose Optimal Car Parts from Carparteu.com, we want you to be confident in your purchase. Please carefully review the following Warranty Policies and Terms & Conditions. By placing an order, you acknowledge that you accept all the Policies and Terms & Conditions outlined in this agreement.
1. Warranty Period for Optimal Car Parts
1.1 Standard Warranty: Optimal Auto Parts provides a standard 30-day warranty for parts replacement only. This ensures your optimal car parts are covered for an initial period.
1.2 Extended Warranty (Optional): For enhanced protection of your optimal car parts, a 90-day warranty option may be available for separate purchase. This extends the standard warranty by 60 days, giving you greater peace of mind.
1.3 Uniform Terms: Whether you choose the standard 30-day or the extended 90-day warranty, all other terms and conditions remain consistent.
1.4 Period of Validity: Warranty terms and conditions are only valid and enforceable within the specified warranty period. It is important to note the duration of your warranty for your optimal car parts.
2. Warranty Activation for Your Optimal Auto Parts
2.1 Automatic Activation: Your warranty period automatically begins from the date your optimal car parts are delivered. This date is officially recorded by the shipping carrier as proof of delivery acceptance.
3. Warranty Limitations on Optimal Car Parts
3.1 Labor and Storage Costs: Please note that the warranty does not cover any labor costs associated with the installation or removal of optimal car parts, nor does it cover storage fees.
3.2 Non-Transferable Warranty: The warranty for optimal car parts is non-transferable and applies only to the original purchaser.
3.3 Defective Part Resolution: If you receive a defective part, Optimal Auto Parts’ responsibility is limited to repairing or replacing the defective optimal car part covered under this warranty. If a replacement is necessary and unavailable, Optimal Auto Parts reserves the right to refund the customer the cost of the replacement part, not exceeding the original purchase price.
3.4 Replacement Discretion: Optimal Auto Parts reserves the right to replace a defective optimal car part with another used, functional part of similar kind and mileage, at its sole discretion.
3.5 Warranty on Replacements: Replacing any component, transmission, or engine under warranty is considered a repair and does not extend or alter the terms of the initial warranty for your optimal car parts.
3.6 Timely Claims: All warranty claims must be submitted within the warranty period and must include the original invoice copy as proof of purchase for your optimal car parts.
3.7 Engine Warranty Details: Engines are warranted against knocking and excessive smoking. Engine warranties specifically cover defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. Other included parts are considered accessories and are not always guaranteed or covered under warranty for optimal car parts. Bolt-on accessories, electrical control modules, wiring, sensors, or ancillary items shipped with the engine are not covered. The engine warranty is void if the heat tab is melted or removed, indicating overheating.
3.8 Transmission Warranty Details: Transmissions are warranted to be in good working order, free from slippage or shifting failures. Accessories such as modulators, governors, electrical control modules, linkage, mounts, seals, gaskets, or fluids are not covered under the transmission warranty for optimal car parts.
3.9 Installation Requirements for Warranty Validity: To ensure your warranty is valid, standard “Recommended Installation/Replacement Procedures” must be followed when installing optimal car parts. Failure to provide proof of these procedures may void the warranty. Upon installation, you agree to adhere to the vehicle manufacturer’s recommended regular maintenance and may be required to provide proof of such maintenance in the event of a warranty claim.
Recommended Installation/ Replacement Procedures for Optimal Car Parts
Engines
- Drain and replace engine oil to manufacturer-recommended levels to ensure optimal performance of your optimal car parts.
- Replace oil, air, and fuel filters for the longevity of your optimal car parts.
- Replace valve cover gaskets to prevent leaks in your engine, a crucial step for optimal car parts.
- Replace oil pan gasket and rear main seal to maintain engine integrity with your optimal car parts.
- If necessary, replace timing gears, chains, or belts & gaskets for proper engine function with optimal car parts.
- Replace thermostat & gasket to regulate engine temperature for optimal car parts.
- Flush cooling system & re-fill to proper level to prevent overheating of your optimal car parts.
- Install new spark plugs & wires for efficient combustion in your engine, enhancing optimal car parts performance.
- Install new belts and hoses to maintain engine systems effectively with optimal car parts.
Transmissions & Transfer Cases
- Drain and replace transmission fluids to manufacturer-recommended levels for smooth operation of your optimal car parts.
- Replace all seals to prevent leaks in your transmission, essential for optimal car parts.
- Install new filter kit to ensure clean transmission fluid for your optimal car parts.
- Flush and inspect cooling lines to maintain proper transmission temperature for optimal car parts.
- Align and engage torque converter into front pump for correct transmission assembly with optimal car parts.
- Fill transmission with manufacturer-specified fluid to guarantee compatibility with your optimal car parts.
- Clear all transmission computer codes prior to starting or operating the vehicle after installing optimal car parts.
- Adjust throttle position sensor cable for accurate shifting with your optimal car parts.
4. Warranty Exclusions for Optimal Car Parts
4.1 Exclusions Due to Damage and Misuse: The warranty does not cover claims or damage resulting from: failure to maintain proper fluid levels, overheating, abuse, negligence, freezing, personal damages, fire, flood, vandalism, theft, collision, acts of God, competition or racing, unapproved usages, improper load capacity or towing, contaminated fluids, misuse, road conditions, riots or acts of war. These conditions can compromise the integrity of optimal car parts.
4.2 Excluded Costs: Labor costs, accommodation or storage fees, incidental or consequential damages (physical injuries, property damage), medical expenses, telephone or rental charges, lost wages, freight, shipping, or towing are not covered. The warranty for optimal car parts is strictly for the part itself.
4.3 Commercial Use Exclusion: Warranty is void for optimal car parts used for commercial, for-hire, sporting, or competitive purposes.
4.4 Mechanical Alterations: Breakdowns due to mechanical alterations not meeting manufacturer’s specifications are not covered under warranty for optimal car parts.
4.5 Factory Recalls: Factory recalls or resultant breakdowns are not covered by this warranty on optimal car parts.
4.6 Repair Estimate Costs: Any costs associated with obtaining repair estimates or work to determine repair costs are not covered for optimal car parts.
4.7 Wear and Tear/Existing Warranties: Breakdowns caused by excessive wear and tear for the vehicle’s age and mileage, or breakdowns occurring while under another warranty, are not covered for optimal car parts.
4.8 Overlapping Coverage: Breakdowns covered by manufacturer warranty or recall, distributor/repairer guarantees, other written warranties, legal orders, or insurance policies are not covered under this warranty for optimal car parts.
4.9 Seals and Leaks: Leaking gaskets or seals are not covered. Warranty does not cover oil leaks/damage on engines or transmissions due to non-replaced seals, gaskets, or filters. Transmission failures due to unflushed coolant lines at installation are not covered. Transmission relearning/resetting or electronic valve body replacement, external switches, and sensors are also not covered for optimal car parts.
4.10 External Appearance: While optimal car parts are cleaned, external appearances including dirt, oil, rust, or debris are not covered under warranty.
4.11 Location Restrictions: Claims originating outside the United States are not covered under this warranty for optimal car parts.
4.12 Out-of-Period Claims: Claims initiated after the warranty period are not covered for optimal car parts.
4.13 Continued Operation Post-Claim: Operating the vehicle after initiating a claim but before determination by Optimal Auto Parts will void the warranty for optimal car parts.
4.14 Installation by Certified Mechanic Required: Improper installation or installation by a non-ASE Certified mechanic or non-Licensed Automotive Repair Facility (LARF) will void the warranty on optimal car parts.
5. Warranty Claim Process for Optimal Car Parts
5.1 Claim Submission Requirements: All warranty claims must be filed within the warranty period and include a diagnostic print-out from a LARF or ASE certified mechanic, the unit installation invoice, and receipts proving Recommended Installation/Replacement Procedures were followed within 30 days of warranty activation. Email your full name, contact information, paperwork, and photo-copies of receipts to [email protected]. An RTS representative will contact you within 24-48 business hours, excluding major holidays, to process your claim for optimal car parts.
5.2 Delivery Acceptance for Claims: Delivery acceptance is required to initiate any warranty claim. Parts refused at delivery are subject to a 25% handling & restocking fee, and the purchaser will be responsible for all shipping charges. This applies to all optimal car parts purchases.
5.3 Inspection of Defective Parts: Any defective optimal car parts must be available for inspection upon Optimal Auto Parts’ request to initiate a warranty claim.
6. Cancellation, Return, and Refund Policies for Optimal Car Parts
6.1 Return Authorization Required: All returns and cancellations require prior authorization from Optimal Auto Parts before sending back any optimal car parts.
6.2 Cancellation Fees (Pre-Shipment): Cancelling an order after it has been placed and processed incurs a 25% handling & restocking fee for optimal car parts.
6.3 Cancellation Fees (Post-Shipment): If an order is cancelled after processing and shipping, you will be charged a 25% handling & restocking fee, plus all shipping charges for optimal car parts.
6.4 Fees for Incorrect Orders/Cancellations: Incorrectly ordered parts or cancelled orders are subject to a 25% handling and restocking fee. The purchaser is responsible for all shipping costs for returns and replacements of optimal car parts.
6.5 Condition of Returned Engines/Transmissions: No refunds or credits are issued for returned engines and transmissions that are not in their original condition as shipped, excluding shipping damage verified by Optimal Auto Parts for optimal car parts.
6.6 Damaged or Incorrect Parts Upon Arrival: If optimal car parts are damaged at delivery, both you and the delivery driver must note “DAMAGED” and sign the delivery receipt. Notify customer service by email and phone within three (3) business days (72 hours) of arrival for damaged or incorrect parts. Do not return the part without receiving an RMA.
6.7 Defective Part Replacement/Refund: If a part is proven defective, Optimal Auto Parts may first replace the defective optimal car part. If replacement is unavailable, a refund for the part’s cost may be issued upon return of the defective part within the warranty period. No refunds are given unless the defective part is returned. If a reorder is placed before returning the first part, payment for the second part is required, and the initial order will be refunded upon return of the defective unit. Return shipping costs are not reimbursed. Provide a detailed written explanation for the return when contacting Optimal Auto Parts about your optimal car parts.
6.8 Return Shipping Responsibility: Returning the optimal car parts is your responsibility and expense, except for the initial delivery shipping charge, which is covered by Optimal Auto Parts to the commercial delivery address. Provide a return tracking number within 7 business days of return authorization. Parts must be returned to the provided address. Refunds are issued after inspection and verification of the returned unit’s original condition.
6.9 Parts-Only Warranty: This warranty covers defective parts and incorrectly sent items. It is a parts-only warranty. Labor costs and/or storage fees are not covered for any optimal car parts sold by Optimal Auto Parts.
7. Maintenance Requirements for Optimal Car Parts Warranty
7.1 Maintenance Records: Acceptable records documenting adherence to the vehicle manufacturer’s required maintenance are necessary for any warranty claim related to optimal car parts.
7.2 Acceptable Records Criteria: Acceptable maintenance records must include: maintenance date, purchaser’s name and signature, be electronically generated, issued by a commercial Automotive service facility, include mileage, date, VIN, year, make, model, payment record, and service performed. Handwritten information on records or receipts is not acceptable for warranty claims on optimal car parts.
8. Other Terms and Conditions for Optimal Car Parts Purchases
8.1 Credit Card Charge Dispute Waiver: By authorizing credit card purchases, you waive rights to dispute charges with your Credit Card Company for optimal car parts purchases.
8.2 Shipping Charges: Only the initial delivery shipping charge is waived by Optimal Auto Parts for commercial addresses accessible by semi-trailer truck. Residential deliveries incur a shipping fee. You are responsible for all return shipping charges for optimal car parts. Shipping and handling charges are non-refundable unless stated otherwise.
8.3 Limitation of Liability: Liability from all causes is limited to the price paid for the optimal car parts. If a part is defective, liability is limited to replacement or a remedy not exceeding the part’s price, at Optimal Auto Parts’ discretion.
8.4 Non-Refundable Deposits: Deposits made to reserve or hold any optimal car parts are non-refundable.
8.5 Professional Installation Required: Engines and transmissions must be installed by an ASE Certified mechanic at a Licensed Automotive Repair Facility to maintain warranty on optimal car parts.
8.6 Customer Responsibility for Order Errors: Incorrectly ordered or cancelled optimal car parts are the customer’s responsibility.
8.7 Condition of Returned Units: No refunds or credits are allowed for returned engines and transmissions not in their original assembled condition as shipped for optimal car parts.
8.8 Use Tax Responsibility: You are required to self-accrue and remit Use tax on purchases where Sales tax was not collected by Optimal Auto Parts for optimal car parts.
8.9 Limitation on Damages: We are not liable for any incidental, special, or consequential damages from the use or inability to use our goods or service. Our maximum liability is limited to the purchase price of the optimal car parts.
8.10 Indemnification Agreement: You agree to indemnify, defend, and hold us and our Affiliated Parties harmless from any liability, loss, claim, and expense, including attorney’s fees, related to your violation of this Agreement concerning optimal car parts.
9. Disclaimer Regarding Optimal Car Parts
9.1 Wear Parts and Accessories: Used units may include wear parts and accessories that are not guaranteed in the sale and may need replacement before installation for optimal car parts. Non-guaranteed items include nuts, bolts, links, seals, bushings, ball joints, brackets, wiring, cables, sensors, and other accessories.
9.2 Color Guarantee: We cannot guarantee color matching for any optimal car parts. Parts may require repainting, refinishing, or reupholstering for proper color match.
9.3 Mileage Disclaimer: Mileage is not guaranteed and is correct to the best of our knowledge for optimal car parts.
9.4 Delivery Time Expectation: Typical delivery time is 7-14 working days. Unusual circumstances may extend delivery times for optimal car parts.
9.5 Residential Delivery Fees: Residential deliveries incur additional shipping charges unless alternatives are pre-arranged for optimal car parts.
9.6 OEM Part Interchangeability: OEM parts are interchangeable across multiple years, makes, and models. We guarantee the part will fit your vehicle as per OEM standards for optimal car parts.
9.7 Transaction Refusal Right: Optimal Auto Parts reserves the right to refuse to process any transaction and cancel any Order at its discretion regarding optimal car parts.
10. Dispute Resolution for Optimal Car Parts Purchases
10.1 Arbitration Agreement: All disputes related to this Agreement shall be settled by non-appealable arbitration in Rhode Island, under the American Arbitration Association rules. You agree to resolve disputes individually, not as part of a class action. This agreement is essential to offering services at designated terms for optimal car parts.
11. Choice of Law and Venue for Optimal Car Parts Agreements
11.1 Governing Law: This Agreement is governed by the laws of Rhode Island.
11.2 Venue: Any legal action or arbitration shall be instituted and litigated only in Providence County, Rhode Island, concerning optimal car parts.
11.3 Jurisdiction Acceptance: No party will challenge jurisdiction or venue provisions as provided in this section for disputes about optimal car parts.
We are committed to our warranties and ensuring customer satisfaction when purchasing optimal car parts from us. For any questions, please call us at 781 755 8400 or email us at [email protected].
